Tenant Information

At Temp2Perm Housing we want to ensure that our tenants receive the best possible service and that we are easy to contact when a tenant needs to get in touch.

This is why we are pleased to have recently launched our new SMS contact service. It is simple to use and costs no more than your standard network rate. The SMS service is available during office hours Monday to Friday. Our text message number is 07786 202567.

Our Tenant Information Pack has been designed to provide all tenants with essential information on Temp2Perm Housing and on your tenancy. Please click the link to download a copy

To contact us please choose use one of the numbers below:-

Office - Monday to Friday 9.00am to 4.00pm 02920 095200

Our Out-of-Hours Emergency Repair Service number (during Evenings, Weekends and Bank Holidays) is - 0845 600 4533.
For properties owned by CCHA number to contact is  0300 123 1091.

SMS TEXT Service  (Monday to Friday 9.00am to 4.00pm) 07786 202567

How to Report a Repair

To report a repair during office hours please contact us either by phone 02920 095200 or use our SMS Text Service.

 For an emergency repair during evenings, weekends and bank holidays please phone - 0845 600 4533


If we have done something well please tell us so we can try and replicate this in other areas. It also helps our staff know when they are providing great customer service. Please CONTACT US to pass on your compliments


Managing complaints effectively ensures we provide good customer service and helps us identify areas for improvement. If you would like to complain or raise a concern about a service you have received please CONTACT US so that we can deal with your complaint as soon as possible